phone support reaching out to outsourced tech support via phone is 
often the quickest way to get help if customers can t find 
the answer in the user manual or online a phone call 
to tech support will put them in touch with the experts who 
can handle any issue from setting up new devices to troubleshooting software problems video support customers are often more satisfied when they can see the person they are talking to and video technical support makes this possible outsourced tech support agents can now engage with visitors desktop or mobile app screens to provide more 
connected effective experiences co-browsing can walk 
clients through problems in real time lessen annoyance foster loyalty and enhance both client and agent satisfaction in-app in-app technical support 
allows customers or users to get step-by-step guides for solving common problems when they need them without having to leave the app or experiencing any sort of interruption chat whether your customers are 
in a bind with their computers printers or other pieces of technology our outsourced 
tech support team will help them get the answers and assistance quickly and conveniently email technical support 
via email can be a great way to get help with technical problems 
our team is committed to providing the best possible technical support to our customers 
we understand that when they have technical issues they need help fast 
that s why we offer email support 24 hours a day 7 days 
a week helpdesk by centralizing information and automating procedures 
a help desk helps the support team resolve issues quickly and efficiently without accumulating tickets as a 
result we can ensure that your business continually 
achieves high customer satisfaction kpis chatbots when humans are stretched 
thin chatbots make an excellent solution for providing technical support chatbots 
are available 24 7 and they can help to resolve 
issues by walking customers through problem-solving steps knowledge base 
a well-designed and comprehensive knowledge base is indispensable in resolving technical issues it saves time for the outsourced tech support team and improves customer experience customer 
community platforms two heads are better than one they say a customer community platform 
is a great way to provide technical support for your customers as customers can pick someone s 
brain and troubleshoot almost any technical issue integrations technically savvy specialists technology has 
always been advancing and speeding up and here at helpware we always keep track of current innovations we offer outsourced technical support services using modern technology to operate through all preferred channels as quickly and efficiently as possible all tiers of technical support 
are covered by outsourcing your technical support to us you can be sure 
that all levels of support will be covered from basic troubleshooting to more complex issues our team 
of experts will be able to resolve any problem that you may have 
in addition we can also provide support for new technology as well as upgrades and installations specialized 
expertise our team of certified technical support specialists 
is available 24 7 to provide fast and effective support when your customers need it most we choose top specialists with the necessary level of knowledge and experience to get your customers gadgets and software 
to work like a well-oiled machine our technical support staff has the right tools in place for maximum efficiency and productivity our clients handling complex technical issues installing a new piece of software or hardware can sometimes be tricky and even the most tech-savvy users may need help 
technical support outsourcing is all about handling installation errors glitches and any other technical problem 
that prevents the customer from using your product our professional tech support team focuses 
on helping your customers to use a product more effectively 
expertise when customers face a technical issue it s important to have 
access to expert support our tech support agents are able 
to troubleshoot a complex issue leaving your customers satisfied with your 
product if you outsource technical support to helpware your users will receive accurate information from experts who know your product inside out 
and who can offer advice on how to avoid similar problems in the future 
logic and creativity while providing outsourced technical support services our technical 
support professionals successfully combine their logical thinking with 
creativity they apply logical reasoning to figure out why a particular 
solution isn t working and come up with creative solutions to unique problems prompt responses with the abundance of 
gadgets and software it s not easy to build customer 
loyalty there s only one way to keep your customers provide them with fast and professional technical support 
why is it a good idea to outsource technical support to 
helpware our tech support agents are always accessible and prompt in their 
responses willingness to help without good communication it can be difficult to understand customer 
needs and find relevant solutions we build rapport and trust with customers by speaking the same language with them by 
outsourcing technical support to helpware you can count on superior customer experience our expert technical 
support teams listen to users and their problems translate 
their descriptions into technical terms fix the technical issues and explain the solutions in terms understandable to customers adaptability and flexibility here at helpware 
we encourage flexibility and situational adaptation when providing outsourced technical 
support services depending on your needs we can immediately add 
changes to the pre-defined project plans upskill the workforce and swiftly adapt to the 
most up-to-date technology return on investment technical support outsourcing is a smart business move that 
can help your company increase its roi when you outsource technical support to 
us you free up your in-house staff to focus on their core 
competencies which can help improve your bottom line exceptional customer experience every time a customer interacts with your brand 
you have the chance to win them over for life tackling technical problems can be 
extremely frustrating but helpware technical support team knows how to 
turn it into a great customer experience by providing professional and prompt assistance faq what is technical support 
outsourcing technical support outsourcing is the act of hiring a third party to do your technical support for you it can be done using different channels like live chat phone support email 
support and others should i outsource tech support technical support outsourcing is a popular solution for businesses of 
all sizes as it can be both cost-effective and time-saving when done right it can also be a great way to improve customer satisfaction levels after all who doesn t love getting their tech support questions answered 
by a real live human which company is best for technical support there are a few things to keep in mind 
when choosing a company to outsource your technical support first make sure that the company you re working with has a 
good reputation there s nothing worse than paying for a service and then finding out that the company is 
unresponsive or unreliable second there should be experienced specialists in place these people should be able to 
deal with technical issues of different levels of difficulty finally a technical support team should have all the necessary tools and software to provide technical support of 
high quality what are the 5 levels of tech support when calling tech support customers usually go through 
a series of tiers or levels of difficulty tier 0 includes various self-service tools like service 
catalogs manuals and the knowledge base a company provides their 
customers with to help them fix the technical issue themselves tier 1 includes 
dealing with basic tech support the agents help customers with basic issues but if they can t solve your problem they 
ll likely escalate it to tier 2 tier 2 is where things start to get more serious the agents at this 
level are more knowledgeable and they have the ability to run diagnostic tests and access your customer s account information if they can t 
solve your problem they ll escalate it to tier 3 tier 3 is 
the last stop before escalation to a senior engineer or manager the agents at 
this level are expert troubleshooters and they have access to all 
the tools and resources necessary to resolve even the most complex issues tier 4 includes outside technical support in case the company can t deal with the issue current tech support outsourcing trends the synergy of automation and human interaction looking for a company that provides technical support outsourcing services pay attention to how skillfully it uses automation in its technical support process and how skillfully it combines human technical experts with ai without automation it s impossible to resolve customer inquiries quickly 
and efficiently automation can also help streamline the 
quality of customer service as it ensures that all troubleshooting 
issues are addressed in a consistent manner at the same time 
human expertise and the ability to think out of the box make outsourced agents indispensable to tech support by being proactive technical support teams can identify isolate and tackle technical issues 
before they cause disruptions or result in customer disappointment proactive tech support plays 
a pivotal role in preventing potential problems from occurring for example if 
a company is aware of different types of software issues or installation issues that have been customers pain points the outsourced tech support team 
can take steps to prevent that issue from happening again this type of proactive approach can save a company a great deal of 
time and money as well as improve customer experience 
dedicated outsourced tech support teams while outsourcing technical support businesses