Top 10 Customer Support Outsourcing Companies in 2023 | Helpware
Outsourcing customer support is a great way to provide affordable but reliable service to your clients.
Whether for voice or non-voice applications, there are plenty of excellent customer 
support...
Written by Dana Mahoney
Sunday, Jan 22
Table of Contents
Outsourcing customer support is a great way to provide affordable 
but reliable service to your clients. Whether for voice or non-voice applications, there are plenty of excellent 
customer support outsourcing companies that fit every requirement.

But then again, why even think about outsourcing?
Isn’t local talent good enough to provide the service needed by 
a company’s customers? Plus, wouldn’t it 
be a disservice to customers if a company farms out its frontline operations to contractors?

What Is Customer Support Outsourcing?



By now, the best customer service companies should know the 
value of customer support and why it’s an essential cog in an organization. Like sales and marketing, customer service should already be in play during a company’s first day, as they are the group that comes into direct contact with clients.

The main goal of customer support is to keep 
customers happy by attending to their needs and responding to their questions.
However, it’s also a way to instill loyalty and generate additional sales.
To do so, an outsourcing company must have its support team 
available whenever the customer needs it. Outsourcing customer support allows companies to maintain an around-the-clock 
service team managed by industry veterans and experts.

Advantages of Customer Support Outsourcing
Admittedly, not all company startups have leaders who are experts in every facet of their operations.
Given their many responsibilities, many startup founders accept that 
they can’t do everything themselves. Non-core competencies such as customer service can benefit from 
outsourcing.
Turning the service over to competent experts lets companies benefit from a bigger source of talent from all over 
the world. At the same time, companies that outsource customer support 
enjoy reduced payroll without sacrificing service quality.
Other benefits of outsourcing include:
More Opportunities to Grow the Business
By assigning customer support to expert outsourcing service providers, leaders 
can instead turn to scaling the business. Overseeing the day-to-day operations can already take much of management’s 
time, and customer support is equally demanding.

To help executives focus on the big picture, they’ll need to partner with 
the best service companies that know what they’re doing.


Enhance Customer Experience
Given the opportunity to communicate and interact with customer service, 
many customers will express their satisfaction in getting their voices heard.
If customer service companies and their team address customers’ 
issues in a satisfactory way, they’re more than likely 
to remain customers.
A pleasant customer experience will almost always lead to longer retention and a significantly higher customer lifetime value (CLV).
This isn’t to say a stellar customer experience is only possible through outsourcing.
Rather, the chances of improving customer satisfaction come with a continuous and consistent level of service.
Providing a highly specialized, dedicated team of professionals from day one is 
a great way to achieve this quickly.
Top 10 Customer Support Outsourcing Companies


We’ve narrowed down the list of companies with great customer service to the top 10 most prominent ones in 2022.
We’ll also provide a brief description and highlight the main strong points of each outsourcing company.

1. Helpware



Helpware started in 2015 with the initial goal of providing 
support to startup companies. Over the years, the company has grown big and is confident enough to provide both enterprise and small business customer service 
outsourcing solutions.
Providing back office, technical, and customer support, Helpware specializes 
in assisting companies in various support areas. This includes Omnichannel Customer Support, Technical 
&amp; IT Support, Content Moderation, CX Consulting 
Services, Back Office Support, Data Labeling, Digital 
Marketing Solutions, and Cyber Security. The company 
provides only dedicated agents, in-house training, 
and equipment to help its clients boost their productivity from day one.
Now it’s one of the top customer service companies in the 
US and European markets with numerous awards 
and positive reviews from satisfied clients on Clutch and other reputable platforms.
Helpware’s people-focused culture seems very attractive to businesses sharing the same philosophy.

Pros:
Shows outstanding flexibility when providing for clients’ specific 
needs. This means its support can scale along with 
your company’s growth.
Offers turn-key solutions, so you don’t have to look for 
either option separately.
Helpware’s focused on developing its people and their skills 
and it pays off handsomely, especially in customer support outsourcing contracts.
Some global brands are happy to have their customer 
support outsourced to Helpware.
2. Sykes



U.S.-based Sykes is one of the pioneers of the BPO industry.

Established in 1995, the company trailblazed its way to the 
top and was one of the first BPOs to open multiple locations.
In 2021, the Sitel Group acquired Sykes to widen its reach and increase its 
capacity.
Sykes is one of the top 10 service companies and leading service providers 
of demand generation and customer engagement services,
with clients included in the top 2000 companies worldwide.
At the core of Sykes’ business are its staple services:
outsourcing, customer experience, service to sales, 
digital transformation, and brand extension.
Pros:
Sykes maintains a pool of service agents from its clients’ home countries.

The company is well-versed in matters concerning data privacy.
Specifically, Sykes follows various privacy guidelines, including HIPAA compliance and Payment Card Industry (PCI) data security certification.


3. Ascensos





Founded in 2013 in the UK, Ascensos is one 
of those outsourced customer service companies that 
wanted to change the customer experience by applying a personal touch to customer care.
The company is now Europe’s number-one 
customer support outsourcing company, providing bespoke customer experience solutions to 
clients around the world. In addition, its contact center operation locations include the UK, 
Romania, Turkey, and South Africa.
Pros:
Ascensos is more nearshore than an offshore support center, so location and time zone differences aren’t as pronounced as operations in Asia and South America.

Companies that outsource customer service to Ascensos value the fact that it 
supports diversity and inclusivity among staff while focusing on promoting happiness as a key asset 
among its workforce.
Although there aren’t any published pricing rates, instead, Ascensos will individually 
respond to requests for quotes, the prices of this outsourcing 
customer service company are more than affordable.

4. Teleperformance



With more than 40 years of experience in the BPO industry, Teleperformance is an established leader in solution design, business optimization strategies, and front-office customer support.
It also offers back-office services such as finance and accounting, collections, and technical support.

Pros:
Teleperformance is a truly global service provider.

It operates in 80 countries and employs more than 330,000 agents speaking 
over 265 languages and deservedly belongs to a league of good customer service companies.
You won’t find it difficult to get support 
in the language and location you require.

Clients also appreciate the company’s expertise in providing omnichannel solutions.

5. VXI


VXI Global Solutions is one of those outsourcing agencies that offer 
customer care and customer experience (CX) solutions 
to some of today’s major global brands. In addition, the company offers contact center and BPO services, omnichannel and multilingual support, software development, CX innovation, quality assurance (QA), and infrastructure outsourcing.
VXI employs more than 35,000 workers in 43 countries throughout North America, Asia, Europe, 
and the Caribbean.
The company also prides itself on its ability to help clients resolve major CX and employee experience (EX) pain points and take their customer service systems to 
the next level. Like any modern BPO, VXI employs omnichannel support 
services to enhance communication coverage for 
clients. Also, VXI provides additional analytics and insights 
generation services so clients can learn as they go.

Pros:
High CX expertise leads to enhanced customer and employee experience.

VXI displays an uncanny ability to scale up or down to fit its client’s capabilities.

6. InfluX


In its quest to build the world’s first remote-only CX team, InfluX managed 
to recruit employees from more than 120 cities worldwide.
This strategy also lets them provide 24-hour customer support outsourcing solutions within the client’s 
time zone. In addition, InfluX creates specialized customer experiences that reflect 
the client’s vision, voice, and values.
Pros:
Less dependence on automation and more on human interaction make for 
a better customer experience.
Having employees in every time zone solves the common offshore problem of mismatched time schedules between clients and outsourcing 
companies.
Pay-as-go pricing may be attractive to some clients who prefer flexible packages.

7. Skycom


Skycom is also on the list of nearshore outsourcing companies that specialize in multi-continent support services.
The company employs native English contact center agents with experience in multiple industries.

Skycom also offers a full range of services, including business process 
outsourcing, telemarketing and sales, customer support, and healthcare.
With more than 15 years of experience, Skycom also employs over 2,000 workers assigned to 35 clients in five countries.

Pros:
Nearshore operations mean fewer problems dealing with 
time zone and distance differences.
Skycom covers a wide range of industries,
including healthcare, travel, utilities, IT, finance, retail, and telecommunications.

8. Integra


Integra’s differentiator is its focus on training its 
workforce in customer psychology. This means company-provided support agents are more sensitive in detecting changes in the customer’s voice or tone.
As a result, they can respond to these changes to defuse any tension and lead the customer into a more positive 
mindset. Starting with four employees in 2004, Integra currently employs more than 1,400 workers stationed across four countries.
It handles customer service duties over the phone, email, live 
chat, or social media.
Pros:
Integra offers some of the most cost-effective solutions in the industry.

Sales psychology is also an incredible asset to have if you work in a customer support outsourcing company.

9. Telus


Telus International is one of the world’s leading digital CX innovators.
In particular, it designs and produces next-generation digital solutions for brands all 
over the world. This is one of the Canadian top IT outsourcing 
companies that provide IT services and multilingual customer service to industries such as technology, media, communications,
eCommerce, financial technology, travel, hospitality,
automotive, healthcare, and games.
Pros:
Telus International is a premium multilingual 
contact center. It is one of those IT support outsourcing companies 
that offer top-tier customer support services in various countries and more than 50 languages.


Telus is famous among IT services outsourcing companies for organizing an annual charitable 
initiative called “Telus Days of Giving.” In particular, the company taps 
225,000 volunteers from its offices to complete various service projects across 
its many host countries.
10. Arise


Arise is a 25-year-old United States-based company that specializes in providing support outsourcing services 
across the USA. It employs more than 60,000 remote agents in the U.S., Canada, and the United Kingdom.
Unlike a traditional BPO, Arise utilizes a network of service partners 
to provide the needed customer service experiences. In addition, the Arise 
Platform helps companies lower expenses. As a result, Arise clients report 
an average 25% reduction in contact center service total costs, which is why clients want 
to outsource customer service small business really needs.

Pros:
Arise deploys a tiered security approach in its communications with clients.

This ensures they preserve the confidentiality 
of documents or files sent over. It also means Arise conforms to widely accepted data privacy regulations 
such as HIPAA, CCPA, and others.
Arise also focuses its employment on local talent, hiring residents of the U.S., UK, 
and Canada. This means stable employment for the company and an easier method of 
hiring or replacing staff members.
Choose the Best Outsourcing Companies That Fit Your Needs
Deciding which outsourcing providers to contact for your 
customer support outsourcing needs? Perform the necessary research 
before settling on your choice. For instance, some customer service outsource companies 
on our list might command a pricing structure higher than what your budget holds.

In addition, consider your company’s specific requirements and areas for 
improvement. Do you need a customer support team focused on CX?
Or, do you prefer having sales psychology-trained outbound callers who can close deals?
Finally, does the appeal of higher-cost nearshoring resonate better 
than offshore talents a few time zones away?
No one-size-fits-all solution exists when it comes to customer support outsourcing.

However, if you want a highly flexible and secure customer service solution that utilizes modern technology throughout the various stages, try the best companies 
for customer service. These largest outsourcing companies not only supply the 
best talent, but also the best equipment and training to prepare them.