phone support reaching out to outsourced tech support via 
phone is often the quickest way to get help if customers can t find 
the answer in the user manual or online a phone call to tech support will 
put them in touch with the experts who can handle any 
issue from setting up new devices to troubleshooting software problems video support customers are 
often more satisfied when they can see the person they are talking to and video technical support makes this possible outsourced tech support agents can now engage with 
visitors desktop or mobile app screens to 
provide more connected effective experiences co-browsing can walk clients through problems in real 
time lessen annoyance foster loyalty and enhance both client 
and agent satisfaction in-app in-app technical support allows customers or users 
to get step-by-step guides for solving common problems when they need them without having 
to leave the app or experiencing any sort of interruption chat whether your customers are in a 
bind with their computers printers or other pieces of 
technology our outsourced tech support team will help them get the answers and assistance quickly and conveniently email technical support via 
email can be a great way to get help with technical problems 
our team is committed to providing the best possible technical support to our customers we understand 
that when they have technical issues they need help fast that s why we offer email support 24 hours a day 7 days a week helpdesk 
by centralizing information and automating procedures a help desk helps the support team resolve issues quickly and efficiently without accumulating tickets as a result we can ensure that your business continually achieves high customer satisfaction kpis chatbots when humans are stretched thin chatbots make an excellent solution for providing technical support chatbots are 
available 24 7 and they can help to resolve issues by walking customers through problem-solving steps knowledge base a well-designed and comprehensive knowledge base is indispensable 
in resolving technical issues it saves time for the outsourced tech support team 
and improves customer experience customer community 
platforms two heads are better than one they say a customer community platform is a great 
way to provide technical support for your customers as customers can pick someone 
s brain and troubleshoot almost any technical issue integrations technically savvy specialists technology has always 
been advancing and speeding up and here at helpware we always keep track of 
current innovations we offer outsourced technical support services using modern technology to operate through all 
preferred channels as quickly and efficiently as 
possible all tiers of technical support are covered by outsourcing your technical 
support to us you can be sure that all levels of 
support will be covered from basic troubleshooting to more 
complex issues our team of experts will be able to resolve any problem that you may have in addition we can also provide support 
for new technology as well as upgrades and installations specialized expertise our team of certified technical support specialists is available 24 7 to provide 
fast and effective support when your customers need it most we 
choose top specialists with the necessary level of 
knowledge and experience to get your customers gadgets and software to work like a well-oiled machine our technical support staff has the right tools in place for maximum efficiency and productivity our clients handling 
complex technical issues installing a new piece of software or hardware can sometimes be tricky and even the most tech-savvy users may need help technical support 
outsourcing is all about handling installation errors glitches and any other technical problem that prevents the 
customer from using your product our professional tech support team focuses on helping your customers to use a product 
more effectively expertise when customers face a technical issue it s important 
to have access to expert support our tech support agents are able to troubleshoot a complex issue leaving your customers satisfied with 
your product if you outsource technical support to helpware your users 
will receive accurate information from experts who know your product 
inside out and who can offer advice on how to avoid similar problems in the future 
logic and creativity while providing outsourced technical 
support services our technical support professionals successfully combine their logical 
thinking with creativity they apply logical reasoning to 
figure out why a particular solution isn t working and come up with creative solutions to unique problems prompt responses with the abundance 
of gadgets and software it s not easy to build customer loyalty there s only one way 
to keep your customers provide them with fast and professional technical support why is 
it a good idea to outsource technical support to helpware our tech support agents are always accessible and prompt in their responses willingness to help without good communication it can be difficult to understand customer needs and find relevant 
solutions we build rapport and trust with customers by speaking the same language with 
them by outsourcing technical support to helpware you can count on superior 
customer experience our expert technical support teams listen to users and their problems 
translate their descriptions into technical terms 
fix the technical issues and explain the solutions in terms understandable to customers adaptability and flexibility here at helpware we encourage flexibility and situational adaptation when providing outsourced 
technical support services depending on your 
needs we can immediately add changes to the pre-defined 
project plans upskill the workforce and swiftly adapt to 
the most up-to-date technology return on investment 
technical support outsourcing is a smart business move that can help your company increase its roi 
when you outsource technical support to us you free up your in-house staff to focus on their 
core competencies which can help improve your 
bottom line exceptional customer experience every time a 
customer interacts with your brand you have the chance to win them over for life 
tackling technical problems can be extremely frustrating but helpware technical support team knows how to turn it into a great customer experience by providing professional and prompt assistance faq what 
is technical support outsourcing technical support 
outsourcing is the act of hiring a third party to do your 
technical support for you it can be done using different 
channels like live chat phone support email support and 
others should i outsource tech support technical support outsourcing 
is a popular solution for businesses of all sizes as it can be both cost-effective 
and time-saving when done right it can also be a great way to improve 
customer satisfaction levels after all who doesn t love getting their tech support questions answered by a real live human which 
company is best for technical support there are a few things to keep 
in mind when choosing a company to outsource your technical support first make sure that the company 
you re working with has a good reputation there s nothing 
worse than paying for a service and then finding out that 
the company is unresponsive or unreliable second there 
should be experienced specialists in place these people should be able to deal with technical issues of different levels of difficulty finally a technical support team should have all the necessary tools and software to provide technical support of high 
quality what are the 5 levels of tech support when calling tech support customers usually go through 
a series of tiers or levels of difficulty tier 0 includes 
various self-service tools like service catalogs manuals and the knowledge 
base a company provides their customers with to help them fix the technical issue themselves tier 1 includes dealing with basic tech support the agents 
help customers with basic issues but if they can t solve your problem they ll 
likely escalate it to tier 2 tier 2 is where 
things start to get more serious the agents at this level 
are more knowledgeable and they have the ability to run diagnostic tests and access 
your customer s account information if they can t solve your problem 
they ll escalate it to tier 3 tier 3 is the last stop before escalation to a senior engineer or manager the agents at this level are expert troubleshooters and 
they have access to all the tools and resources necessary to resolve even the most 
complex issues tier 4 includes outside technical support 
in case the company can t deal with the issue 
current tech support outsourcing trends the synergy of 
automation and human interaction looking for a 
company that provides technical support outsourcing services pay attention to how skillfully it 
uses automation in its technical support process and how skillfully it combines human technical 
experts with ai without automation it s impossible 
to resolve customer inquiries quickly and efficiently automation can also help streamline the quality 
of customer service as it ensures that all troubleshooting issues are addressed in a consistent manner at 
the same time human expertise and the ability to think out of the box make outsourced agents indispensable to tech support by being proactive technical support teams can identify isolate and tackle 
technical issues before they cause disruptions 
or result in customer disappointment proactive tech support plays a pivotal role in preventing potential 
problems from occurring for example if a company is aware of different types of software issues or 
installation issues that have been customers pain points the outsourced tech support team can take steps to prevent that issue from happening again this type of proactive approach 
can save a company a great deal of time and money as well as improve customer experience dedicated outsourced tech support teams while outsourcing technical support businesses